PROTECTION AND DEFENSE OF THE RIGHTS OF CLIENTS. PROCEDURES AND JURISDICTION

In order to ensure the protection and defense of the legitimate rights and interests of the client, The company arbitrates the following procedures:

1. Customer Service:

The client has a right to customer service. For this purpose, The company makes available to the client who wishes to make any claim, query, or request for information in relation to the Contract sent to the following email address: contact@evendal.com.

Email address:

For the purposes of record, each claim will be assigned an identification key and justification that will be sent to the client, through the email account that the client has authorized in the registration process for notification purposes.

The company will endeavor to respond to the complaints received as soon as possible, and in any case, within a maximum period of one month from the presentation of the complaint.

If the disagreements between the parties are resolved in this instance, the file will be closed and filed, without further formalities and the client will waive the right to bring actions and subsequent claims.

2. The Customer Ombudsman:

If, after the aforementioned period has elapsed without the company has responded to the complaint or, where appropriate, they do not agree with the complaint offered by the service, the client may address their complaint to the customer ombudsman, and once the complaint has been accepted, a report must be issued within a non-renewable period of 30 days, this the report being binding on the company.

Similarly, if the disagreements between the parties are resolved in this second instance, the file will be closed and filed, without any further formalities, and the client will waive the right to bring subsequent actions and complaints.

A. Mediation Service:

If, after the report of the customer ombudsman, the dispute between the parties continues, the client may submit to the mediation procedure.

If the mediation puts an end to the conflict between the parties, the file will be dismissed and filed, without further proceedings, the client waives the exercise of subsequent actions and claims.

B. Arbitration Service:

If the controversy, difference, or claim is not resolved either through the mediation service, the parties will be submitted, as a definitive solution, to arbitration.

If the arbitration award ends the conflict between the parties, the file will be closed and filed, without any further procedure and the client renounces to the exercise of subsequent actions and claims.

C. Courts and Tribunals of Ordinary Jurisdiction:

In any event, and notwithstanding the exhaustion of the preceding instances, the parties shall, on a residual basis, and if the arbitral award, on the basis of the factual and legal grounds for the claims made, is likely to infringe fundamental rights, commits a flagrant error of law, is vitiated by a failure to state reasons, or in the error of assessment of the evidence or, where appropriate, in breach of procedural rules.